Cutting edge communication. Episode 37, Responding thoughtfully / by Eve Ash and Erin Browne.
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an...
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| Format: | Electronic Video |
| Language: | English |
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Melbourne, Victoria :
Seven Dimensions,
2013.
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| Series: | Business and education in video
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| Subjects: | |
| Genre/Form: | Instructional films |
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Streaming video (Emerson users only)Streaming Media
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Alexander Street Press
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